AEML |

Situation

With the rise in electricity bills in Mumbai due to lockdown implemented there was several complaints on social media by various influencers and celebrities like Arshad Warsi Tapsee Pannu Soha Ali Khan etc.

Objective

Being a responsible electricity provider, Adani Electricity aimed to put across their Point of View and address consumer

What Did We Do?

  • We tracked all queries of verified handles and celebrities
  • Drafted customised response for each
  • The response was then timely with the user
  • Due to which, they retracted their statements and appreciated the efforts of Adani electricity responding to customers promptly